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Airport Kiosk Layout and People Movement

CCD Airport Kiosk helps airports develop the best layout and location of self-service kiosks and terminals. Using pedestrian flow modelling tools combined with design research techniques to understand passenger types and behaviors, CCD...

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Airport Kiosk Layout and People Movement
Airport Kiosk Layout and People Movement

Overview

CCD Airport Kiosk helps airports develop the best layout and location of self-service kiosks and terminals. Using pedestrian flow modelling tools combined with design research techniques to understand passenger types and behaviors, CCD Airport Kiosk provides design solutions to optimize the passenger experience.

CCD supports the adoption of self-service technology in airports by making it accessible, minimizing queue time, improving the human experience, and reducing passenger stress.

This approach includes examining all touch points in the passenger journey, including pre-travel information, wayfinding and signage information, passenger orientation, queuing formations, customer service staff support, and exit signage.

This work can support better terminal operations. Getting self-service right can improve passenger throughput and reduce the reliance on staff to assist passengers.

The CCD approach to designing and evaluating kiosk interfaces is to focus on the user and the tasks they are completing. A user- and task-based approach produces better interactions. The user will be more satisfied as they have completed their goal and may even have enjoyed the experience.

In addition to these benefits, Airport Kiosk Layout and People Movement:

  • Considers the location and layout of terminals from the passengers’ perspective
  • Helps optimize the layout to reduce queue time and improve passenger satisfaction
  • Improves passenger throughput and reduces need for staff support
  • Increases self-service kiosk adoption by ensuring passengers can find and understand them
PivotImageServlet-ASOCS

ASOCS

AirportIQ Safety & Operations Compliance System (ASOCS) is used daily by airports both large and small to meet ICAO Annex 14 requirements for safety, security, and certification. As the most comprehensive and flexible airport inspection tool on the market, ASOCS is currently operational in over 30 U.S. airports and is now extending its reach into Europe.

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PivotImageServlet-ASOCS
ASOCS

Overview

AirportIQ Safety & Operations Compliance System (ASOCS) is used daily by airports both large and small to meet ICAO Annex 14 requirements for safety, security, and certification. As the most comprehensive and flexible airport inspection tool on the market, ASOCS is currently operational in over 30 U.S. airports and is now extending its reach into Europe.

GCR’s ASOCS provides a complete turnkey operations, safety, security, wildlife, and law enforcement information management and enterprise-wide communications system to effectively manage and report on incidents and activities occurring at an airport. The fully integrated system allows quick communication of activities and incidents to airlines and other tenants.

ASOCS provides reporting that complies with and supports Annex 14 certification processes, and it includes specialized processing for notices to airmen, snow tours, runway and taxiway lighting, and certification inspections.

3 offers are available for this service:

  • ASOCS Small Airport includes unlimited users and 15 preconfigured forms (Annex 14, wildlife, FOD, Security).
  • ASOCS Medium Airport includes unlimited users, Forms Designer, 3 days on-site support, enplanements up to 2 million passengers.
  • ASOCS Large Hub includes unlimited users, Forms Designer, 5 days on-site support, enplanements over 2 million passengers.

ASOCS Overview

ASOCS provides electronic outputs to airports, tenants, and air traffic regulatory agencies, as well as the processes for documenting routine inspection items required by regulation and specific airport requirements. The system maintains an online history of each day’s inspections, corrective actions, and follow-ups, and it can find all inspection checklists within a specified time period.

The ASOCS system provides efficient and user-friendly screens to input critical information, such as Annex 14 required inspections. At many airports, ASOCS is the central point of access for use by multiple units, including airport security, law enforcement, operations, and communications. Some efficiencies achieved by these organizational units are:

  • Reporting that complies with and supports the Annex 14 certification process.
  • Assigning work shifts and recording incidents/events by subject category unique to each airport and division.
  • Alerting specified staff and required reading of selected subjects.
  • Tracking action documents related to their completion in a timely fashion (notices to airman, work requests, action item memos, etc.).
  • Permitting the archiving of all data and subjects, with appropriate retrieval capability.
  • Providing electronic output to control towers and flight and weather services by fax or email log information.

The core of ASOCS is the Airport Operations Log, which serves as the central record and legal document of operational activities for the airport. The log stores and maintains critical airport operations data for easy access and reference.

CDNetworks

China Acceleration

CDNetworks Dynamic Web Acceleration optimises the middle-mile for a fast and efficient delivery of cacheable and non-cacheable content. In addition, we have the experience and expert knowledge to accelerate your website and applications into mainland China..

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CDNetworks
China Acceleration

Overview

CDNetworks Dynamic Web Acceleration optimises the middle-mile for a fast and efficient delivery of cacheable and non-cacheable content. In addition, we have the experience and expert knowledge to accelerate your website and applications into mainland China.

  • We offer a robust network in China, ensuring content is accessible to anyone in-country with speedy load times.
  • We are authorised by the Chinese government as license registrar and help you get the necessary Bei’an license.
  • We help you comply with government regulations and the Great Firewall so that your content is accessible in China.

China_Acceleration

Genaker

Cloud PTT

Genaker delivers a true, end-to-end push to talk (PTT) service, providing users an IP-based solution with secure and real-time walkie talkie type communications over cellular and Wi-Fi networks using smartphones, ruggedized handsets, and IP-based two way radios.

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Genaker
Cloud PTT

Overview

Genaker delivers a true, end-to-end push to talk (PTT) service, providing users an IP-based solution with secure and real-time walkie talkie type communications over cellular and Wi-Fi networks using smartphones, ruggedized handsets, and IP-based two way radios.

Two offers are available for this service:

Cloud PTT Standard

Cloud PTT Premium - Includes Geolocation capabilities. To fully utilise this service you will require the PTT Dispatcher service also available on the catalogue.

Genaker allows users to communicate securely via multiple simultaneous channels and on a one-to-one basis, integrating the capabilities offered by the most advanced radio networks on regular and ruggedized smartphones, in addition to IP-based two way radios.

Users can employ Genaker Cloud PTT together with shoulder mics, earpieces, and vehicle mounted accessories with dedicated push-to-talk buttons, enabling them to emulate their mode of work with walkie talkies while providing enhanced usability and clear communications, even in tough and noisy environments.

For those companies in which a dispatching role may be required, Genaker’s location enabled dispatcher client can be run on a regular Windows PC at the control desk.

Screenshot Mobile Client Genaker Cloud PTT

Genaker Cloud PTT provides secure and real-time walkie-talkie type communications at the touch of a button. Users have the choice of consumer and ruggedized smartphones or IP-based two way radios, both of which can be used over existing Wi-Fi and cellular coverage from public or private networks.

Additional features include:

  • Centralized management of channel and user configurations
  • Communication via multiple simultaneous channels, as well as one-to-one comms
  • User status notification, showing who is online and who is speaking
  • Configuration on any Android smartphone, including ruggedized models with large battery capacity, dedicated push-to-talk buttons, and loudspeakers
  • Certified to operate with professional earpieces, shoulder mics, and vehicle-mounted accessories. Leveraging of existing public IP networks (GPRS, 3G, LTE, Wi-Fi), enabling the solution to be deployed without limitations or the need to invest in infrastructure or hardware
  • Advanced dispatching capabilities on a location enabled dispatcher client (PC with Windows) to geo-locate, coordinate, and record mobile users
  • Flexible solution with cloud server or server located within customer premises

The Genaker Cloud PTT solution provides a natural evolution from legacy professional mobile radios (PMR), to an interoperable, standard-based solution. By leveraging existing IP networks and facilitating migrations in a gradual, phased approach, the service can be used as an extension of the existing PMR network, effectively extending communications to include users who may be not be able to carry a walkie talkie at all times or who may be located outside of the range of the radio network.

CDNetworks

Cloud Security

CDNetworks Dynamic Web Acceleration optimises the middle-mile for a fast and efficient delivery of cacheable and non-cacheable content. In addition, we protect your business from a range of cyber- attacks, including hacking (SQI injection and XSS Session Hijacking), business abuse (screen scraping, form spamming and fake accounts), as well as Denial of...

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CDNetworks
Cloud Security

Overview

CDNetworks Dynamic Web Acceleration optimises the middle-mile for a fast and efficient delivery of cacheable and non-cacheable content. In addition, we protect your business from a range of cyber- attacks, including hacking (SQI injection and XSS Session Hijacking), business abuse (screen scraping, form spamming and fake accounts), as well as Denial of Service attacks (DoS and DDoS).

  • We deploy a range of security measures to protect your business, including Cloud DDoS protection and DNS protection, behavioural web application firewalls, bot mitigation and IP reputation filtering.
  • We protect your business’ data, as well as your customers’ data, by applying and supporting leading security methods and standards, such as PCI compliance, secure socket layer and digital rights management
  • We combine automation technology and human intelligence to secure your website infrastructure and achieve high availability.

Cloud Security

CDNetworks

Content Delivery Network - CDN

We are a global content delivery network (CDN), enabling the secure and almost instant delivery of web content, no matter what device, browser and network is being used. Our aim is to ensure your website’s booking process is faster so that your customers stay engaged, remain loyal and book more frequently with you than ever...

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CDNetworks
Content Delivery Network - CDN

Overview

We are a global content delivery network (CDN), enabling the secure and almost instant delivery of web content, no matter what device, browser and network is being used.

Our aim is to ensure your website’s booking process is faster so that your customers stay engaged, remain loyal and book more frequently with you than ever before.

  • Enhance end-user satisfaction:
  • Deliver ultra-fast page load times and a dramatically improved end-user experience.

  • Maximise revenue and productivity:
  • Improve business processes and results by increasing application and site usage, encouraging higher adoption and conversion rates, and boosting end-user satisfaction.

  • Achieve fast time to market:
  • Realise easy integration and provisioning with minimal changes required to web applications or sites.

CDN Travel Industry

  • We guarantee proven and reliable web performance
  • We are experts for difficult-to-reach geographies
  • We ensure rapid onboarding and implementation
  • We offer top rated customer service and support

For more information, please visit: emea.cdnetworks.com

With Dynamic Web Acceleration CDNetworks optimises the middle-mile for a fast and efficient delivery of cacheable and non-cacheable content.

  • Deliver optimal web performance at any time, from anywhere, and on any device
  • Dramatically improve the performance of APIs
  • Cope with expected and unexpected increases in traffic, ensuring fast load times for your users even during peak times
  • Offload static content such as images, videos, text and rich content
  • Speed up interactive features and dynamic content such as search request and booking systems

CDN dynamic web acceleration

  • Application layer acceleration:
  • Caching, compression, load balancing, and SSL offload are all optimized, plus a complete suite of HTTP acceleration technologies.

  • Connection management:
  • Proactive management of the connection between the CDN and servers.

  • Advanced Protocol Stack:
  • The latest advances in TCP research to improve throughput and advanced techniques that reduce packet loss.

  • Load and turn reduction:
  • Aggregates connections through Origin Connection PoPs while reducing the number of unnecessary back-and-forth transfers between the end user and web server.

  • SSL offload:
  • Acts as an efficient front-end processor to manage SSL connections and requests.

SITA

DigitalMedia - Media on the move

SITA’s DigitalMedia solutions offer your passenger the ability to access and purchase content via their mobile devices. As passengers access an increasing amount of their entertainment and information directly from their mobile devices, it becomes important that the airport and airline also interact with their passengers in this way.

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SITA
DigitalMedia - Media on the move

Overview

SITA’s DigitalMedia solutions offer your passenger the ability to access and purchase content via their mobile devices. As passengers access an increasing amount of their entertainment and information directly from their mobile devices, it becomes important that the airport and airline also interact with their passengers in this way.

There are 5 products within the DigitalMedia Solution;

  • DIGITALMEDIA ON THE MOVE - A portable battery powered device that provides passengers with media content when connected to its Wi-Fi.
  • DIGITALMEDIA KIOSK - A digital media station that allows passengers to browse through movies, newspapers, magazines via dedicated an App.
  • DIGITALMEDIA LOUNGE - Designed to provide all of the above via the latest tablets so that passengers have a premium experience with access to international press titles.
  • DIGITALMEDIA TABLETS - Pre-loaded tablets that can be handed out to passengers during their flight. This solution includes newspaper and magazine content as well as movies and games.
  • DIGITALMEDIA APP - It allows customers to integrate a media function in their existing application.

WHAT MAKES SITA DIGITALMEDIA UNIQUE?

  • SITA DigitalMedia offers airlines and airports a full end to end solution which includes hardware, software, content and support.
  • It is tailored to support the air transport industry in providing passengers what they increasingly expect throughout their journey.
  • The digital touch points therefore are there to address specific needs, by understanding the requirements we can tailor our solution to match those needs.

KEY FEATURES OF DIGITALMEDIA;

  • Access to newspapers and magazines for Web, Apple IoS and Android with a reader that delivers a great digital experience, replicating the physical publication look and feel.
  • Access to video content which can be provided by our wide range of providers as well as Airline/Airports own content which can be customised and created into the solution.
  • Additional functionality such as general Quiz, Ratings of content, Survey etc.

KEY BENEFITS OF DIGITALMEDIA;

  • SITA Digital Media is designed to deliver media content to airlines and airports.
  • By partnering with Adaptive Channel, a recognized content and software provider to airlines and airports, SITA offers a competitive content catalogue of international and local newspaper and magazine titles.
  • SITA has developed five digital touchpoints* to deliver these media services and leverage Adaptive Channels’ references. SITA combines service delivery expertise as well as hardware and global service support.

* Kiosk, On the Move, App, Lounge & Tablet

SOLUTION SUMMARY

  • DigitalMedia is designed specifically for the air transport industry to deliver digital media to passengers leveraging the growing trend for Bring Your Own Device (BYOD)
  • Five DigitalMedia touch points designed for specific scenarios: at the gate, in the lounge area and in the cabin
  • Proven customer trials with leading airlines and airports.
  • Ability to deliver latest software development and media content from a large and international selection of content.
  • An established roadmap to deliver features every quarter that are designed to enhance the passenger experience and deliver to the customer increasing ways to improve their service and generate ancillary revenue.
Dynatrace

Dynatrace

Dynatrace’s Digital Performance Management solutions help its ATI customers to become more business-aware, optimize the digital experience, and increase the productivity of operations teams.

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Dynatrace
Dynatrace

Overview

Dynatrace’s Digital Performance Management solutions help its ATI customers to become more business-aware, optimize the digital experience, and increase the productivity of operations teams.

  • Are your customers receiving the online and mobile experience you have designed for them?
  • Do your operations teams and crew get reliable access to scheduling, tracking, passenger, and maintenance information systems? Are they using the new solutions you have invested in?
  • Is your website available and usable in your target markets?

Applications are changing faster than ever, scaling larger than ever, and touching more components and third party services than ever. And the application delivery chain is incredibly complex and almost exclusively digital.

Dynatrace overview

Dynatrace is the innovator behind the industry's premier Digital Performance Platform, making real-time information about digital performance visible and actionable for everyone across business and IT. We help customers of all sizes see their applications and digital channels through the eyes of their end users. More than 7500 organizations use these insights to master complexity, gain operational agility, and grow revenue by delivering amazing customer experiences.

Dynatrace offers application and digital performance solutions covering a variety of use cases: User experience, SLA management, trouble-shooting, DevOps, real-time business analytics, help desk, and more. To read more about Dynatrace's leadership in the APM market, click here.

In the digital enterprise, application performance equals business performance. Dynatrace can help you:

  • Deliver an outstanding digital experience: Understand how each customer experiences your applications, how performance affects their behavior, and how you can improve conversions as a result.
  • Release at the speed of business: Get performance data that development and operations teams can agree and act on – fast.
  • Turn your war room into a break room: Proactively spot and solve application performance issues before they become crises.
  • Eliminate guesswork: Gap-free data delivers all the facts, all the time.

Dynatrace’s Digital Performance Management solutions include:

Dynatrace benefits

IMIchat

IMIchat

IMIchat is a cloud contact centre application for contact centre agents that enables airlines to have live two-way conversations with passengers using their preferred digital channels, increasing the speed of resolution. IMIChat manages passenger disruption through digital chat solutions for Airline Contact Centre Agents

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IMIchat
IMIchat

Overview

IMIchat is a cloud contact centre application for contact centre agents that enables airlines to have live two-way conversations with passengers using their preferred digital channels, increasing the speed of resolution. IMIChat manages passenger disruption through digital chat solutions for Airline Contact Centre Agents

Features

The modern passenger expects punctual air travel, to feel in control, and a high level of customer service – expectations that are most impacted during periods of travel disruption e.g. bad weather or strikes. Such disruption typically results in frustrated passengers putting strains on over utilised resources like information desks, or contacting airlines on undesirable and expensive voice channels.

IMIchat is a cloud contact centre application for contact centre agents that enables airlines to have live two-way conversations with passengers using their preferred digital channels, increasing the speed of resolution. It allows a customer to find their bag through Facebook messenger, receive boarding updates through push notifications or speak to an airline through SMS.

What makes IMIchat so effective is that it provides a unified conversational view across all communication channels in one place. Interaction via SMS, Email, Webchat, Twitter and Facebook messenger can all be managed through one view, allowing a faster and more personalised customer experience through “chat”. This means that airlines can proactively engage more easily with customers, keeping them informed and handle any customer queries in a more efficient and cost effective way than telephone interaction. The IMIchat application also enables automation through the use of IMIbot.ai, enabling automated chatbot services for certain information based services, before direct agent interaction is required.

The benefits of IMIchat

IMIchat offers easy access and excellent support to passengers wishing to initiate conversations, ultimately leading to a swift resolution and better customer satisfaction, even during times of travel disruption.

  • Excellent customer experience: IMIchat ensures a superior customer experience by reducing passenger frustration during periods of disruption, increasing NPS and brand loyalty.
  • Optimisation of resources: IMIchat reduces call waiting times, and lengthy queues building at airport information desks by making your contact centre team accessible through one to one mobile messaging.
  • Reduced inbound call volumes: reduce inbound calls by over 15%, deflecting costly voice traffic towards cheaper, more convenient digital channels.
  • Increased agent productivity: compared to voice calls, contact centre agents can handle 6 times as many queries, managing several customers over several channels at once.

Imimobile features

The features of IMIchat

Multi-channel platform: IMIchat supports SMS, Facebook Messenger, Twitter, webchat and e-mail along with support for integration into your CRM such as Salesforce.com

  • Centralised queue management: IMIchat significantly boosts productivity, allowing agents to manage multiple cases over multiple channels simultaneously as opposed to a single voice call.
  • Single interface: With everything in one interface, multiple customer conversations are easily managed no matter how they contact you, making handover between agents and channels simple and eliminating ‘channel bounce’.
  • Conversation history: Threaded chat views with delivery receipts allow agents to access full conversation histories including customer details and flight details.
  • Intelligent conversation routing: IMIchat allows you set up teams based on agent skills and knowledge, automatically directing to the agent(s) best equipped to deal with the enquiry.
  • Templates: Supervisors can create templates to ensure communication meets your corporate guidelines and tone of voice e.g. using a sympathetic tone for distressed passengers.
  • Real time KPI monitoring: Dashboards and alerts let supervisors see unresolved cases, track agent productivity and manage service levels so customers never get lost in the system.
  • Automated reporting: Report data generated can be automatically fed into your 3rd party systems, to provide a complete view across your contact centre.
  • Easy integration: IMIchat can be used as a standalone application- nothing needs to be installed. It integrates with your existing CRM and CCI systems to ensure customer records are synchronised in real-time. It exposes RESTful https APIs for external systems to create and manage chats, which allows for seamless integration with existing ACD systems, CRM systems or ticking systems.
Curvature

NetSure Maintenance and Support Services

Take control of your data centre strategy and network refresh cycles. NetSure multi-vendor third party maintenance can save you 50% to 90% on IT support costs by extending the life of aging and end-of-life infrastructure that is no longer covered by OEMs.

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Curvature
NetSure Maintenance and Support Services

Overview

Take control of your data centre strategy and network refresh cycles. NetSure multi-vendor third party maintenance can save you 50% to 90% on IT support costs by extending the life of aging and end-of-life infrastructure that is no longer covered by OEMs.

Curvature is a global IT solution provider that offers NetSure, an industry leading third party maintenance (TPM) service. Recognized by Gartner as a Top Performer in the TPM market, Curvature helps companies save 50% to 90% on OEM support costs by providing complete support for data centre equipment including routers, switches, servers, optics, and storage devices around the world.

NetSure TPM is available on equipment from Cisco, HPE, IBM, Dell, NetApp, EMC, and Sun. 24x7 TAC, 100% sparing philosophy, global parts depots (pictured below), and flexible contract options from Curvature allow you to confidently deploy a support alternative that makes sense for you and your business.

NetSure

We have your data center covered!

Curvature offers the industry's most aggressive pricing on critical network and data center hardware maintenance for HPE, Sun, IBM, Dell, Cisco, EMC, and NetApp IT equipment.

Global support coverage

Curvature’s technical expertise and sparing depots reach every corner of the globe. We currently support tens of thousands of networking, server, and storage devices in more than 65 countries worldwide.

24x7 help desk –

one worldwide number to call for critical support Curvature’s world-class help desk is never outsourced and is fully staffed by Curvature professionals around the clock. We can answer your support questions immediately, and in multiple languages.

100% sparing philosophy

Unlike OEMs and other third-party support companies that often deliberately do not stock higher cost spare parts locally, Curvature’s support commitment guarantees 100% transparency and local availability of spare parts for every component under the NetSure Maintenance contract.

Power of stability – technical expertise you can count on

Curvature’s technical team has unmatched experience in data center maintenance and network hardware replacement, and this is evident in both the field and in our back-end operations. The Curvature team provides customers with the added advantages of consistent points-of-contact and a vested commitment to excellence.

Contract management

Curvature offers low-cost, high-level management of your existing support contracts. All your support calls can be logged with our 24x7 help desk, reducing the demand on your internal resources. We will contact your current support provider, make certain that a field engineer is dispatched with parts, and monitor the response to ensure that SLAs are met.

Service level agreement satisfaction

We offer flexible, comprehensive support solutions with an unprecedented focus on quality and customer satisfaction. Our “fix first, ask questions later” policy ensures critical support for non-contracted items.

OMA

Online Maintenance Assistance

Live video and audio communication for Maintenance Assistance. A browser based platform for live communication between experts and technicians in the field, including remote control capabilities of the client inspection tools.

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OMA
Online Maintenance Assistance

Overview

Live video and audio communication for Maintenance Assistance. A browser based platform for live communication between experts and technicians in the field, including remote control capabilities of the client inspection tools.

Online Maintenance Assistance - The system for mobile and worldwide virtual assistance and remote support of industrial services. OMA is designed to improve the collaboration between mobile workers on-site and and their supporting experts.

OMA uses a highly-secured connection to simplify communication via high-quality live video transmission. It can also be used to remote control NDT equipment and IT devices, create and store snapshots and observe an inspection area and certain equipment at the same time.

2 offers are available for this service:

OMA Standard includes video and audio conference calls, file transfer, screen snapshots and interactive whiteboarding.

OMA Pro includes all features of OMA Standard and also includes Dual View (allowing sharing of two video sources) and Remote Control.

OMA Standard and OMA Pro are licensed as follows:

  • A Monthly recurring license fee is charged for each month allowing up to 10 concurrent users to participate in a conference call.
  • User set up Fees are charged per user.
  • ‘Call Me’ Usage applies only when performing a call back to a user via the platform.

Online Maintenance Assistance offers:

  • Live Video streaming with 2 sources simultaneously (Dual-Video*)
  • Audio communication via public phone network**
  • Snapshot & Whiteboard
  • Text Chat for quick information exchange
  • File Management for document sharing
  • Remote Control of complex system*
  • Encryption of communication

Minimum requirements for operations of OMA are a computer (tablet/laptop) with camera and an internet connection. The video quality is optimized for service and maintenance.

*Only available with Pro license. **Communication costs over phone network not included

OMA is browser-based and required up-to-date Internet browsers (IE11 and above, Chrome, Safari, Mozilla Firefox).

Please contact your admin if you meet any compatibility issues.

Passenger Experience Audit and Strategy

Passenger Experience Audit and Strategy

CCD provides an audit service to look at your current passenger experience and service through journey mapping. This provides a powerful visualisation of how your passengers move through and experience the airport from first to last contact including all the...

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CDNetworks
Passenger Experience Audit and Strategy

Overview

CCD provides an audit service to look at your current passenger experience and service through journey mapping. This provides a powerful visualisation of how your passengers move through and experience the airport from first to last contact including all the touch points on the way.

To deliver the right experience for passengers requires each touch point to work seamlessly and harmoniously with each other. In the complex environment of an airport this requires a strategic perspective to define the experience and service principles. CCD can audit your existing experience using journey mapping and help build your strategy for defining future experience.

How passengers and customers journey through an airport is what they experience. That experience is a result of interactions with staff, digital products, information (through various channels), and architecture and spaces. Getting each touch point to work as a seamless and coherent system is key to determining whether the passenger experience is viewed as positive or negative.

CCD provides an audit service to look at an airport’s current passenger experience and service through journey mapping. The output provides a powerful visualisation of how passengers move through and experience the airport from first to last contact, including all of the touch points on the way. This gives a robust framework to identify the overall experience strategy and understand current weaknesses that should be addressed.

In addition to the solution benefits above, Passenger Experience Audit & Strategy:

  • Defines the desired passenger experience
  • Understands the passenger journey and how the various touch points need to work together
  • Explores the different needs that passengers have
  • Has a strategic output that can be used as a playbook for future development projects
Genaker

PTT Dispatcher

Genaker delivers a true, end-to-end push to talk (PTT) service, providing users an IP-based solution with secure and real-time walkie talkie type communications over cellular and Wi-Fi networks. using smartphones, ruggedized handsets and dispatchers. Furthermore, for those cases in which a dispatching role may be required, Genaker’s location.

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Genaker
PTT Dispatcher

Overview

Genaker delivers a true, end-to-end push to talk (PTT) service, providing users an IP-based solution with secure and real-time walkie talkie type communications over cellular and Wi-Fi networks. using smartphones, ruggedized handsets and dispatchers. Furthermore, for those cases in which a dispatching role may be required, Genaker’s location enabled dispatcher client provides advanced coordination capabilities runing on a regular Windows PC at the control desk. Needless to say, in order to use the dispatcher service, there will necessarily also need to be mobile users in the implementation.

Furthermore, for those companies in which a dispatching role may be required, Genaker’s location enabled dispatcher client can be run on a regular Windows PC at the control desk.

This client boasts advanced coordination capabilities, enabling multiple conversations to be followed simultaneously, recorded and reviewed, quickly and effortlessly, as well as allowing mobile field users to be promptly reached, whether individually, as part of a pre-defined channel, or even as part of temporary or ad-hoc channel, which can be established by grouping users located within a selected area of the map.

Please note PTT Dispatcher service is only available if your company has Cloud PTT Premium (Geolocation enabled) users.

Genaker Cloud PTT provides secure and real-time walkie-talkie type communications at the touch of a button. Users have the choice of consumer and ruggedized smartphones or IP-based two way radios, both of which can be used over existing Wi-Fi and cellular coverage from public or private networks.

Additional features include:

  • Centralized management of channel and user configurations
  • Communication via multiple simultaneous channels, as well as one-to-one comms
  • User status notification, showing who is online and who is speaking
  • Configuration on any Android smartphone, including ruggedized models with large battery capacity, dedicated push-to-talk buttons, and loudspeakers
  • Certified to operate with professional earpieces, shoulder mics, and vehicle-mounted accessories
  • Leveraging of existing public IP networks (GPRS, 3G, LTE, Wi-Fi), enabling the solution to be deployed without limitations or the need to invest in infrastructure or hardware
  • Advanced dispatching capabilities on a location enabled dispatcher client (PC with Windows) to geo-locate, coordinate, and record mobile users
  • Flexible solution with cloud server or server located within customer premises

The Genaker Cloud PTT solution provides a natural evolution from legacy professional mobile radios (PMR), to an interoperable, standard-based solution. By leveraging existing IP networks and facilitating migrations in a gradual, phased approach, the service can be used as an extension of the existing PMR network, effectively extending communications to include users who may be not be able to carry a walkie talkie at all times or who may be located outside of the range of the radio network.

Self-Service Interface Design and UX

Self-Service Interface Design and UX

To deliver great passenger experience, self-service technology has to be easy and quick to use. CCD UX services can help enhance the usability of the user interface of self-service kiosks and terminals to improve transaction time, passenger throughput and satisfaction.

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Self-Service Interface Design and UX
Self-Service Interface Design and UX

Overview

To deliver great passenger experience, self-service technology has to be easy and quick to use. CCD UX services can help enhance the usability of the user interface of self-service kiosks and terminals to improve transaction time, passenger throughput and satisfaction.

CCD can support the development of the UI from initial concept through testing and evaluation in the field. This work improves the experience of use and thereby enhances customer satisfaction; it can also support effective terminal operations by minimizing transaction time and reducing the need for staff support.

CCD has a toolkit of methods to define the passenger needs, examine use cases, and analyze the various task flows. The focus is on delivering a simple interface that is designed around how the passenger thinks.

In addition to the service benefits above, Self-Service UX:

  • Delivers better passenger experience by making the interaction easier and faster
  • Improves accessibility of the product to meet inclusive design needs
  • Provides support from concept development through testing of products in use
  • Includes end user input to the design and testing process
SITA

SITA AirsideApp

The AirsideApp mobile solution is a common platform that provides collaboration tools for the workforce to enhance operational efficiency and enables process digitization and backend system integration to share real time information on mobile devices

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CDNetworks
SITA AirsideApp

Overview

The AirsideApp mobile solution is a common platform that provides collaboration tools for the workforce to enhance operational efficiency and enables process digitization and backend system integration to share real time information on mobile devices

As the workforce within the global air transport industry becomes more mobile, processes and communications need to become more agile. Airport-based staff needs access to the applications and information that make their jobs easier – from any location, on any device.

This agile way of working means it’s simpler to make the right decision, in good time and every time.

SITA AirsideApp allows you to move your ground processes from paper to digital and from desktop to mobile. It powers information sharing between airport-based staff. This helps to minimize the impact of disruption thanks to better staff collaboration.

SITA AirsideApp provides visibility of the status of operational activities, helping increase productivity and reduces operational costs and processing time. By allowing staff to collect and process passenger data on the move, SITA AirsideApp enables you to provide more personalized service, thus enhancing passenger interaction.

“Microsoft has collaborated with SITA to develop this mobile solution because of SITA’s unique expertise across airline, airport and ground-handling operations. SITA’s understanding of the business processes enabled our joint design teams to deliver an app that takes advantage of the latest mobile and wearable technology and Windows 10 to provide an agile and efficient way of working at airports worldwide.”

Craig Dewar, Sr. Director, Windows Commercial Product Marketing, Microsoft

KEY FEATURES OF AIRSIDEAPP;

  • Mobile Payment & Retail enables staff to upsell ancillary services on the ground, on the spot, and record data for profiling purposes. Mobile point of sales integration enables the processing of credit card payment.
  • Airport Collaboration enables instant messaging (IM) collaboration across various airport-based groups. It facilitates real-time information sharing, supporting situational awareness, as well as emergency and disruption management communications.
  • Precision Timing enables staff to record and log time and duration of operational processes, helping track completion of tasks and performance.
  • Business Intelligence & Analytics Dashboard displays data collected by SITA AirsideApp and provides a mobile dashboard to supervisors with a consolidated view of events and issues, as well as analytics tools.

SITA AirsideApp is a cloud-based, back-end agnostic solution ready to interface within your existing environment and IT infrastructure.

Our flexible approach to mobile solutions means we can integrate those elements that you need as part of your existing mobile strategy. We can also consult with you and provide full-end-to-end mobile management which minimizes handoff and support issues.

SITA

SITA End User Computing - FieldService

SITA End User FieldService offers airlines, airports, and other ATI companies a wide range of on-site services available globally, including incident resolution, preventative maintenance, IMAC services, site surveys, and spare management. FieldService is a...

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SITA
SITA End User Computing - FieldService

Overview

SITA End User FieldService offers airlines, airports, and other ATI companies a wide range of on-site services available globally, including incident resolution, preventative maintenance, IMAC services, site surveys, and spare management. FieldService is a cost-effective end-user service, freeing up resources to focus on your core business

Features

SITA’s FieldService truly covers the globe, from the busiest transport hubs to the most remote areas. Whether you need the permanent presence of a Field Engineer or just a one-time service call, we can do this for you in one or multiple locations. The SITA FieldService team serves as a single point of contact with years of experience arranging asset deployment, software installations, repairs, and maintenance, all with predictable costs and high-quality outcomes. Our solution eliminates the worry about searching for local contacts, the stress of managing multiple resources at different time zones, and the struggle with unexpected charges.

SITA End User Computing

The SITA FieldService solution allows IT managers to benefit from SITA’s footprint around the world when it comes to onsite Field Engineer support. Engineers are available in 360 airports in 170 countries and territories.

The FieldService agreement is one that requires no sign-up fee, and any work carried out is based on an hourly rate an intervention rate and is only invoiced after the work is completed. We believe this provides a predictable charging system that can help an airline or airport receive immediate response and break fix to keep their operations at maximum uptime.

WHAT MAKES SITA FIELDSERVICE UNIQUE?

  • SITA FieldService has 120,000 ATI assets throughout the world. It benefits from an unrivalled global presence and reach with more than 1,500 onsite field engineers in over 170 countries and territories at more than 360 airports.
  • SITA’s ATI expertise helps provide speedy end-user deployments, including airside.
  • Our Field Engineers have guaranteed skills and are held accountable for the proper delivery of requested service.
  • SITA FieldService can quickly arrange any type of field dispatch with guaranteed time and material price or bigger project-like activities with custom pricing.
  • Site surveys and network site surveys can be arranged in customer locations worldwide, either using SITA’s standard template to look for features most clients find important or custom-built to meet the exact requirements of your project.

KEY FEATURES OF FIELDSERVICE

  • Guaranteed level of quality or activity performed by either direct SITA Field Engineer or accredited service provider.
  • Single point of contact for the customer, from proposal to management of the field activity to the billing.
  • Agile and customer-oriented approach of End-User Computing Team allows for almost no gap between confirming the scope of activity and actual delivery.
  • Site surveys and network site surveys offer end-to-end solutions for monitoring the situation at customer locations as well as an understanding of the current layout. Written, diagrammed, and/or photographed site surveys are readily available.

KEY BENEFITS OF FIELDSERVICE

  • Global reach, including airports, town offices, and other customer locations worldwide.
  • Single point of contact for the customer, so there is no hassle with managing multiple resources.
  • Predictable costs regardless of the scope of the activity.
  • More than 60 years of air transport industry (ATI) expertise with a true understanding of our customers’ business and needs.

SOLUTION SUMMARY

  • FieldService is designed for the special needs of the ATI: Security, no business disruption, accountability for quality of work, and a truly global footprint.
  • The SITA End-User Computing team can provide you with all scales of activity – from a one-time repair to permanent maintenance – anywhere and anytime.
  • Ability to deliver repair, maintenance, and deployment activities within 48 business hours.
  • An established team of experts in ATI available to help on all your queries.
SITA

SITA Global Wi-Fi Service

SITA's iPass Wi-Fi service provides traveling staff – pilots, crew, executives, etc. – secure, global, and unlimited access to the world’s largest Wi-Fi network through 57 million hotspots in 120 countries. Available in more than 700 airports globally.

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SITA
SITA Global Wi-Fi Service

Overview

SITA's iPass Wi-Fi service provides traveling staff – pilots, crew, executives, etc. – secure, global, and unlimited access to the world’s largest Wi-Fi network through 57 million hotspots in 120 countries. Available in more than 700 airports globally.

Features

SITA Mobility Access - iPass Wi-Fi

SITA iPass delivers global, enterprise-grade mobile connectivity as a hosted cloud service, connecting its customers to the people and information that matter most on any devices they choose to carry: smartphones, tablets, and laptops. iPass is the world’s largest commercial Wi-Fi network, with 57 million hotspots in airports, hotels, airplanes, and public areas in more than 120 countries across the globe.

SITA’s iPass Wi-Fi service enables airline customers to provide secure and cost-effective connectivity to its employees around the globe. Through Mobility Access, SITA makes it possible to update applications from any destination. Airline companies can centrally manage their global connectivity, ensuring security and cost-effectiveness while the crew has the most up-to-date information for flight planning and providing a better passenger service.

Global Coverage Heat map

SITA Mobility Access offers three types of benefits to air transport industry customers:

  • End-user satisfaction by providing unlimited usage of enterprise grade Wi-Fi service at a predictable price with easy user experience and global availability.
  • Central control (via a web portal) and security allow customers to securely and safely manage their users and have the ability to view and report on usage profiles down to user level.
  • Costs control and spending reduction can be achieved as the usage is unlimited (no data or time limits), so customers only pay the agreed monthly fee and don’t have to worry about bill shock from high roaming data usage costs.

ipass solution

SITA

SITATEX ONLINE

SITATEX Online, a web based operational mail service dedicated to Air Transport Industry (ATI) professionals, is the latest addition to the SITATEX product portfolio. As a SITA managed service, it offers a secure and fully redundant environment. SITATEX Online provides a single and cost effective access to the largest community of ATI professionals today...

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SITA
SITATEX ONLINE

Overview

SITATEX Online, a web based operational mail service dedicated to Air Transport Industry (ATI) professionals, is the latest addition to the SITATEX product portfolio. As a SITA managed service, it offers a secure and fully redundant environment. SITATEX Online provides a single and cost effective access to the largest community of ATI professionals today. SKYFORM Online, a forms based Spec 2000 Supply Chain messaging interface, is available as option to SITATEX Online.

It can be subscribed as a single user license with credit card payment capability. However, it is also available as an Enterprise User License on demand for larger organizations requiring an easy way to administer and seamlessly roll-out service to multiple users regardless of their location.

SITATEX Online is fully developed in XML using IATA standards and offers connectivity to Type X, Type B, SMTP, X400 and FAX through our SITA messaging gateways. Therefore, SITATEX Online allows you to exchange operational messages with all your business partners (airlines, airports, ground handlers, MRO, service providers etc) through a dedicated mail interface.

Through SKYFORM Online, it also provides forms for MRO (Maintenance, Repair and Overhaul) Supply Chain Messaging that fully conform to the XML schemas described in Chapters 2, 3 and 4 of the ATA Spec 2000 standard. These messages support sourcing, purchasing and invoicing activities. SITA Message Transformation ensures that these modern XML Supply Chain messages can be exchanged not only with XML capable industry trading partners, but also with the numerous trading partners who still use the legacy Type B format.

SITATEX Online provides the following features:

  • User-friendly
  • An enhanced and intuitive user interface which follows the same standards and flow you would expect from a leading mailbox interface
  • Available even when offline
  • Accessible from any computer or any location with an internet browser
  • Easy to operate and cost-efficient
  • Desktop independent - no additional hardware or software installation is needed to enjoy the benefits of SITATEX Online offering you simplified operational maintenance
  • A fully hosted service entirely managed by SITA - no need for specialized IT support to get you up and running
  • Secure and reliable
  • Accessible through an HTTPS URL which ensures that all data and traffic is protected
  • Based on a fully redundant architecture
SITA

Small Office Unified Communications

SITA’s Small Office UC solutions help customers optimize, replace, or transform their globally dispersed office systems with new corporate telephony or unified communications systems, all supported with managed service.

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SITA
Small Office Unified Communications

Overview

SITA’s Small Office UC solutions help customers optimize, replace, or transform their globally dispersed office systems with new corporate telephony or unified communications systems, all supported with managed service.

Features

Small Office UC - Unified Communications solutions for globally dispersed offices

SITA’s Small Office UC solutions help customers optimize, replace, or transform their globally dispersed office systems with new corporate telephony or unified communications systems, all supported with managed service.

Overview

SITA provides the full “lifecycle” of services from initial assessment to support services.

Overview

Assess: SITA will review and assess the needs of the different types of users and offices of the customer (eg town office, airport office, cargo office and headquarters) so as to design a solution that is purpose built for the customer.

Design: SITA’s solution will include consideration of a secure transition path from the customer’s legacy systems to the new corporate telephony or unified communications systems. SITA will recommend and propose suitable equipment like phones models, dial plan and service support model that best suit the customer’s needs.

Implement: SITA has the project management and delivery experience, resources and capabilities to implement solutions globally for our customers. During the implementation, SITA will work in close partnership with the customer to manage the migration of the users to the new solution. This to ensure minimal disruption to the customer operations.

Manage and Support: SITA Global Service team will provide the operational management and support to our customers globally. SITA Global Service team provides a 24x7 global service desk. SITA Global Service team has an operations team who does remote operations, management and control, as well as a global team of field service engineers.

Small Office UC - Unified Communications solutions for globally dispersed offices

Small Office UC - Unified Communications solutions for globally dispersed offices SITA is vendor agnostic and partners with leading technology leaders like Cisco and Microsoft to bring a complete and efficient solution to our customers.

The Small Office UC solutions range from addressing simple corporate telephony needs to leading edge unified communications options that include collaboration tools for calls, online chat, video, and document sharing. SITA provides the full lifecycle of services, including initial requirement assessment, solution design, technical deployment, and operational support services.

SITA’s Small Office UC solutions help customers avoid high maintenance and operation costs of using obsolete legacy telephony systems at globally dispersed offices, and the managed service options lessen the burden of the day-to-day operations of the system to improve focus on core business operations

The CCD approach to designing and evaluating kiosk interfaces is to focus on the user and the tasks they are completing. A user- and task-based approach produces better interactions. The user will be more satisfied as they have completed their goal and may even have enjoyed the experience.

Dynatrace

Synthetic Monitoring

Airline passengers today demand a truly personalized, self-service, and stress-free experience, which is dependent on real-time access to information anywhere, at any time, on any device. Dynatrace’s Digital Performance Management solutions help its ATI customers to become more business-aware, optimize the digital experience, and increase the...

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Dynatrace
Synthetic Monitoring

Overview

Airline passengers today demand a truly personalized, self-service, and stress-free experience, which is dependent on real-time access to information anywhere, at any time, on any device. Dynatrace’s Digital Performance Management solutions help its ATI customers to become more business-aware, optimize the digital experience, and increase the productivity of operations teams.

Features

  • Are your customers receiving the online and mobile experience you have designed for them?
  • Do your operations teams and crew get reliable access to scheduling, tracking, passenger, and maintenance information systems? Are they using the new solutions you have invested in?
  • Is your website available and usable in your target markets?

Applications are changing faster than ever, scaling larger than ever, and touching more components and third party services than ever. And the application delivery chain is incredibly complex and almost exclusively digital.

ASOCS Overview

Dynatrace is the innovator behind the industry's premier Digital Performance Platform, making real-time information about digital performance visible and actionable for everyone across business and IT. We help customers of all sizes see their applications and digital channels through the eyes of their end users. More than 7500 organizations use these insights to master complexity, gain operational agility, and grow revenue by delivering amazing customer experiences.

Dynatrace offers application and digital performance solutions covering a variety of use cases: User experience, SLA management, trouble-shooting, DevOps, real-time business analytics, help desk, and more. To read more about Dynatrace's leadership in the APM market, click here.

In the digital enterprise, application performance equals business performance. Dynatrace can help you:

  • Deliver an outstanding digital experience: Understand how each customer experiences your applications, how performance affects their behavior, and how you can improve conversions as a result.
  • Release at the speed of business: Get performance data that development and operations teams can agree and act on – fast.
  • Turn your war room into a break room: Proactively spot and solve application performance issues before they become crises.
  • Eliminate guesswork: Gap-free data delivers all the facts, all the time.

Dynatrace’s Digital Performance Management solutions include:

ASOCS Overview

Wayfinding Design

Wayfinding Design

CCD’s wayfinding design service uses passenger behaviour to help people read and react to their environment. Using a unique blend of scientific strategy and creative design, the service allows airports to deliver a positive passenger experience.

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Wayfinding Design
Wayfinding Design

Overview

CCD’s wayfinding design service uses passenger behaviour to help people read and react to their environment. Using a unique blend of scientific strategy and creative design, the service allows airports to deliver a positive passenger experience.

CCD’s Wayfinding Design helps airports deliver a better experience by aiding navigation for all users. The output is a carefully crafted solution that works harmoniously with the visual language of the airport’s brand and simultaneously delivers the functional need for the customer.

CCD offers a full service, from strategy, planning, and design through to project management and implementation support.

In addition to these benefits, Airport Kiosk Layout and People Movement:

  • Passenger-focused wayfinding design
  • Design driven by understanding of passenger behavior
  • Holistic view that integrates signage with FIDS, website, apps, and other communication channels
  • Signage design that supports the integration of the airport brand into the environment.